Privacy & Cookies

Privacy & Cookies Policy

(in effect from 27th March 2019)

Shaun Higgins Coaching (here referred to as ”us", "we” or "our") operates the website (here referred to as the “Service”), used by Service users (here referred to as “you” or “your”). This policy outlines our policies regarding the collection, use and disclosure of data relating to you when you use our Service. It also outlines the options available to you to manage the use of your Personal Data.

We use your data to offer and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions and our Cookie Policy, accessible at

Policy Definitions

Service is the website operated by Shaun Higgins Coaching.

Personal Data refers to any information about a living individual who can be personally identified from such data (from part, full or a combination of data), to which we have access or potential access.

Usage Data refers to any data collected automatically, either generated by the use of the Service or from the Service infrastructure (e.g. the Service collects data on unique page visits by Service users).

Cookies are small files stored on your device (computer or mobile device).

A Data Controller refers to the natural or legal person who (alone, jointly or in common with other persons) determines the purposes for and the manner in which any personal information is, or is to be, processed. For the purpose of this Privacy Policy, Shaun Higgins Coaching is a Data Controller of your Personal Data.

Data Processors (or Service Providers) refers to any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

A Data Subject (or User) refers to any living individual who is using our Service and is the subject of Personal Data.

Data Collection and Use

We collect several different types of information for various purposes to offer and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

    •    Email address
    •    First name and last name
    •    Phone number
    •    Certain Cookies and usage data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or the instructions we provide.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


Purpose of Data Collection

Shaun Higgins Coaching uses the collected data for various purposes:


  • To offer and maintain our Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer support

  • To gather analysis or valuable information so that we can improve our Service

  • To monitor the usage of our Service

  • To detect, prevent and address technical issues

  • To provide you with news, special offers and general information about other goods,   
    services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Our Use of Cookies

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

General Cookie categories:


  • Persistent Cookies are capable of providing our Service with user preferences, settings and information for future visits by the same visitor, in order to streamline and enhance your user experience

  • Session Cookies provide support to our Service for the duration of your visit (or session) only, such as enabling site security to be maintained or measure our website’s performance


Cookies can also be sub-categorised as:

  • Strictly Necessary Cookies, that enable the essential running of our Service and therefore cannot be turned off. Without these cookies, our Service cannot be provided. These cookies do not gather any Personal Data information about you

  • Performance Cookies, that enable us to monitor & improve the performance of our Service. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular

  • Functionality Cookies, allow our Service to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. The information these cookies collect is usually anonymised


Our Service is hosted by the online platform. Cookies specific to are:

  • svSession: a Peristent Cookie that Identifies unique visitors and tracks visitors' sessions on site

  • hs: a Session Cookie with Security functionality

  • XSRF-TOKEN: a Session Cookie with Security functionality

  • smSession: a Cookie persistent for two weeks that identifies logged in site members

  • TSxxxxxxxx (x = random number/letter): a Session Cookie with Security functionality

  • TSxxxxxxxx_d (x = random number/letter): a Session Cookie with Security functionality

  •  RequestID: a Session Cookie that tracks visitor behaviour and measures site performance

Your Management of Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, it is possible that some parts of this website may become inaccessible or not function properly.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Shaun Higgins Coaching’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Shaun Higgins Coaching may process your Personal Data because:

    •    We need to perform a contract with you
    •    You have given us permission to do so
    •    The processing is in our legitimate interests and it is not overridden by your rights
    •    To comply with the law

Retention of Data

Shaun Higgins Coaching will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Shaun Higgins Coaching will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside of the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Shaun Higgins Coaching will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

Shaun Higgins Coaching may disclose your Personal Data in the good faith belief that such action is necessary to:

    •    To comply with a legal obligation
    •    To protect and defend the rights or property of Shaun Higgins Coaching
    •    To prevent or investigate possible wrongdoing in connection with the Service
    •    To protect the personal safety of users of the Service or the public
    •    To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Shaun Higgins Coaching aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data.

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Shaun Higgins Coaching relied on your consent to process your personal information.


Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals as Service Providers to facilitate our Service, provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Most notably, our Service is hosted by online platform, enabling us to offer and maintain our Service to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.


We do not use any third-party Service Providers to monitor and analyse the use of our Service. Should this change, this policy will be updated.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Privacy of Children

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at:

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"Shaun Higgins Coaching Online" is the trading name of the business "Shaun Higgins".